Cancellation & Refund Policy
MGM Beach Resort (mgmbeachsresort.com) • Transparent and Fair Reservation Policies
Flexible Notice
Timely cancellations are eligible for refunds based on the booking tier and rate plan selected.
Direct Credit
Approved refunds are credited directly to the original source of payment within 5–7 banking days.
Instant Assistance
Our reservation team is available at 09179950972 to assist with any modification or query.
1. Overview of Cancellation Guidelines
At MGM Beach Resort, we understand that travel plans may change unexpectedly. Cancellation, modification, and refund terms depend on the specific room type, promotional offers, or booking channel used at the time of reservation.
Please verify the specific rate rules indicated in your reservation confirmation.
2. Standard Individual Room Bookings
- Cancellations made 48 hours or more prior to scheduled check-in time: Eligible for a refund subject to standard administrative processing fees (if applicable to the booking rate).
- Cancellations made within 48 hours of scheduled check-in: May incur a charge equivalent to one night’s room tariff plus applicable taxes.
- No-Shows (Failure to arrive without prior written notice): The entire reservation amount or deposit for the first night will be forfeited.
- Early Check-Out: Unused nights during an ongoing stay are generally non-refundable, except under exceptional circumstances approved by resort management.
3. Peak Season, Holiday, and Banquet Bookings
For stays during peak periods (such as Diwali, Christmas, New Year, long holiday weekends), or events booked at Ocean Pearl Convention Hall:
- Special non-refundable deposits or extended cancellation windows (e.g., 7 to 14 days) apply.
- Any customized event cancellation terms specified in your signed contract take precedence.
4. Refund Processing Timeline
Once an eligible cancellation request is verified and approved by our accounts team:
- Refunds are initiated back to the original payment method (Credit/Debit Card, UPI, Net Banking).
- Refund processing typically takes between 5 to 7 business days to reflect in your account, depending on your bank and payment gateway settlement cycles.
- Cash payments (if made at the front desk) will be refunded via verified bank transfer to ensure audited accounting.
5. Force Majeure & Weather Contingencies
In cases of extreme natural disruptions, government-issued travel advisories, or coastal weather warnings:
MGM Beach Resort prioritizes guest safety. In such validated situations, the resort may offer free date rescheduling, credit vouchers for future stays, or refunds without penalty.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please reach out to our team with your Booking ID and details: